What attracted you to SciLeads, and what keeps you here?
Remote working was a big attraction for me, along with the opportunity to use my science background in a role centred around people. I’ve always enjoyed speaking to scientists, learning about their work and helping with their projects, so SciLeads felt like a great fit. What keeps me here is the people and the opportunity to progress. There’s support across all teams, and I know there’s always someone happy to help when I need it.
How has the Sales Development Pathway supported your growth and development?
Starting in Sales Development helped me become more confident in speaking with customers, asking the right questions and understanding what they need. Those are skills I use every day as a Customer Success Executive. Having support from colleagues across different teams has made a real difference as I’ve progressed. It’s been encouraging to see how the experience I gained as an SDR could lead to a new role within the company and give me something to build on.
Can you share a memorable moment or proud achievement during your time here?
One of my proudest moments was achieving the highest number of demos booked in a month. There’s a lot of persistence that goes into Sales Development, so it was really rewarding to see that effort reflected in the result. It gave me a confidence boost and showed me how much I’d developed since starting. Moving into Customer Success has also been a highlight, as it’s given me the chance to take on a new challenge and continue learning.
What does your role as a Customer Success Executive involve, and what do you enjoy most about it?
My role is about helping customers get the most out of SciLeads, from getting them started on the platform to supporting their searches and understanding how we can help with their goals. The part I enjoy most is meeting and chatting with people from all over the world. Every customer has different projects and challenges, which keeps things interesting. I really enjoy getting to know them over time and helping them find something useful that makes their job easier.
How have SciLeads’ flexible working culture and benefits supported you, and is there a particular benefit or perk you’ve valued most?
Flexible working is definitely the benefit I’ve valued most. Outside work, I’m really into triathlon and training for Ironman races, so fitting in swimming, cycling and running takes some planning! Being able to organise my training around my work commitments makes a huge difference, and working remotely means I don’t lose time commuting. I really appreciate being able to grow my career while still having time for something I love outside of work.
What advice would you give someone wanting to join and grow their career at SciLeads?
Make the most of the people around you and speak up about what you’d like to learn or work towards. There’s so much knowledge across the teams, and I’ve always found people happy to help or talk something through. I’d also say give yourself time to build confidence, especially if Sales Development is new to you. Learning from the tougher days as well as the good ones helped me improve and feel ready for my next role.
SciLeads is continuing to grow and expand its workforce globally. If you want to join one of the country’s fastest-growing tech companies, then check out our available roles here.